Content Management Meets Text Analytics

Information is the lifeblood of any company. While organizations have made significant progress in analyzing their structured data (such as sales figures and number of complaints), the reality is that most company information is unstructured. This unstructured information includes claims, contracts, patents, call center notes, clinical trial records, and survey responses, which are often stored in enterprise content management systems. Content management systems are a treasure trove of information since there is a significant amount of insight that can be derived from this unstructured data...